ciputraTerms of Use
When you open an account on our ciputra platform, you agree to the terms that govern how we operate, how you deposit and withdraw funds, and how we handle disputes. Our ciputra terms are designed to be clear and fair—we explain what we do, what we expect from you, and what happens if something goes wrong.
Our ciputra platform accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. We process withdrawals subject to account verification and standard anti-fraud checks. Our ciputra terms cover account eligibility, bonus conditions, dispute resolution, and your rights as a member.
This page outlines the key terms that apply when you use our ciputra services. If you have questions about any term, contact our ciputra support team through your account dashboard.
Account Opening and Eligibility on ciputra
To open an account on our ciputra platform, you must be of legal age in your jurisdiction and not prohibited by local law from accessing our services. When you register on ciputra, you provide your name, contact details, and payment method information. We use this information to verify your identity, prevent fraud, and comply with anti-money-laundering regulations.
Our ciputra account is personal and non-transferable. You are responsible for keeping your login credentials confidential. If you suspect unauthorized access to your ciputra account, contact our support team immediately. We do not hold you liable for unauthorized transactions if you report them promptly. On our ciputra platform, you may hold only one account per person; duplicate accounts are subject to closure and forfeiture of funds.
Our ciputra account verification is mandatory
Before you can withdraw funds from ciputra, we require proof of identity and payment method ownership. This protects your account and complies with our regulatory obligations.
Deposits, Withdrawals, and Payment Methods on ciputra
Our ciputra platform accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Deposits are processed instantly; your ciputra balance updates within seconds of transfer confirmation. We do not charge deposit fees. You are responsible for ensuring your payment method is valid and that you have sufficient funds before initiating a deposit on ciputra.
Withdrawals from our ciputra platform are subject to account verification and anti-fraud review. We do not guarantee subject to verification processing; instead, we audit each request to prevent fraud and ensure compliance with our terms. Once a withdrawal is approved on ciputra, it is transferred to your payment method within the timeframe stated by your bank or e-wallet provider—typically 1–3 business days. We do not charge withdrawal fees, though your payment provider may apply a small transfer fee. Withdrawals to the same payment method used for your deposit are prioritized on ciputra.
Welcome Offer and Bonus Terms on ciputra
Our ciputra welcome offer is available to new members whose first deposit settles successfully. The bonus amount scales with your deposit but is never a fixed sum. To claim your welcome bonus on ciputra, you must meet a stated playthrough requirement—typically a multiple of your deposit plus bonus, completed within a specified timeframe (usually 7 days). Play on any eligible game on our ciputra platform counts toward this threshold.
Once you meet the playthrough requirement on ciputra, the bonus funds merge into your playable balance and become withdrawable subject to our verification window. The welcome offer is one-time per account on ciputra. We reserve the right to forfeit unclaimed bonuses after 30 days. Bonus terms on our ciputra platform are subject to change; we will notify you of material changes via email or account notification.
Weekly Cashback and Tier Progression on ciputra
Our ciputra platform rewards active members with weekly cashback based on total turnover (the sum of all bets placed during the calendar week). Cashback rates depend on your tier: Bronze, Silver, Gold, Platinum, and Diamond. Higher tiers earn higher percentages. Your tier on ciputra advances as you accumulate play points; points reset weekly, but tier status carries forward.
Cashback is calculated automatically on Monday mornings and credited to your ciputra account immediately. Unlike the welcome offer, cashback has no playthrough requirement—you can withdraw it anytime subject to our verification window. Tier status on our ciputra platform is reviewed monthly; if you do not play for 4 consecutive weeks, your tier may reset. We reserve the right to adjust cashback rates or tier thresholds on ciputra with 14 days' notice.
Dispute Resolution and Complaints on ciputra
If you have a complaint about our ciputra services, contact our support team through your account dashboard. We aim to respond to complaints within 48 hours. If we cannot resolve your issue, we will escalate it to our compliance team for further investigation. Our ciputra platform maintains a complaints log and will provide you with a reference number for tracking.
If you believe our ciputra platform has violated these terms or treated you unfairly, you may submit a formal dispute. Disputes on ciputra are resolved through our internal process first; if you remain unsatisfied, you may pursue external remedies available under your local jurisdiction's law. Our ciputra terms are governed by the laws applicable in the jurisdictions where our services are offered.
Prohibited Activities and Account Suspension on ciputra
We prohibit the following activities on our ciputra platform: fraud, money laundering, collusion with other players, use of automated bots or scripts, and any attempt to manipulate our systems. We also prohibit access from jurisdictions where our services are prohibited by local law. Violation of these prohibitions may result in immediate account suspension and forfeiture of funds on ciputra.
Our ciputra platform reserves the right to suspend or close your account at any time if we suspect violation of these terms or applicable law. If your account is suspended on ciputra, we will notify you and provide an opportunity to respond. If we close your account, we will return your remaining balance subject to any outstanding disputes or regulatory holds.
Service Availability and Jurisdiction Notice on ciputra
Our ciputra services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of our ciputra platform comply with their own jurisdiction's law. We do not provide legal advice; if you are unsure whether our ciputra services are legal in your area, consult a local attorney.
Our ciputra platform operates 24/7, but we may conduct maintenance or updates that temporarily interrupt service. We will notify you of scheduled maintenance in advance when possible. We do not guarantee uninterrupted access to our ciputra platform and are not liable for service interruptions beyond our control.
Members in Jakarta, Surabaya, Bandung, Medan, and Semarang access our ciputra platform under the same terms. Our ciputra services are available only where applicable law permits; we do not target or accept users from prohibited jurisdictions.
Changes to Our ciputra Terms
We may update these terms at any time. Material changes to our ciputra terms will be communicated via email or account notification at least 14 days before they take effect. Your continued use of our ciputra platform after the effective date constitutes acceptance of the updated terms. If you do not agree with changes to our ciputra terms, you may close your account.
For questions about our ciputra terms, contact our support team through your account dashboard. We are committed to operating our ciputra platform fairly and transparently, and we welcome your feedback on how we can improve our services.
Legal and Jurisdiction Information
Service availability
Our ciputra platform offers services only in jurisdictions where local law permits online gaming and wagering. We do not operate in jurisdictions where such activities are prohibited or restricted. Users accessing our ciputra platform are responsible for verifying that their jurisdiction permits access to our services. We do not provide legal advice regarding the legality of our ciputra services in any specific jurisdiction. If you are uncertain about the legal status of our ciputra platform in your area, we recommend consulting with a qualified legal professional in your jurisdiction. Our ciputra platform does not target users in prohibited jurisdictions, and we employ geolocation and other technical measures to restrict access where required by law. However, we cannot guarantee that all unauthorized access attempts will be blocked. Users who access our ciputra platform from prohibited jurisdictions do so at their own risk and in violation of these terms. We reserve the right to suspend or close accounts that we believe are accessing our ciputra services from prohibited jurisdictions.
Account eligibility
To open an account on our ciputra platform, you must meet the eligibility requirements set by the laws of your jurisdiction. In most jurisdictions where our ciputra services are available, users must be of legal age to enter into binding contracts. We do not specify a fixed age requirement on our ciputra platform; instead, we defer to the applicable law in your jurisdiction. When you register on ciputra, you represent and warrant that you meet all eligibility requirements under your local law. We may request proof of age or identity to verify your eligibility for our ciputra services. If we determine that you do not meet eligibility requirements, we will close your account and return your remaining balance. Our ciputra platform does not offer accounts to individuals who are prohibited by law from accessing our services, including those subject to sanctions or legal restrictions. We reserve the right to refuse service to any user at our discretion.
Local-law responsibility
Users of our ciputra platform are solely responsible for ensuring that their access and use comply with the laws of their own jurisdiction. We do not provide legal guidance on the legality of our ciputra services in any specific location. Before accessing our ciputra platform, you should independently verify that doing so is legal in your jurisdiction. Laws regarding online gaming and wagering vary widely across jurisdictions and may change at any time. Your continued use of our ciputra platform constitutes your acknowledgment that you have verified compliance with your local law. We are not liable for any legal consequences arising from your use of our ciputra platform in violation of local law. If you are unsure about the legal status of our ciputra services in your area, do not access our platform and consult a qualified legal professional. Our ciputra platform operates under the assumption that users are accessing our services from jurisdictions where such access is legal.
Data and privacy scope
Our ciputra platform collects personal data to verify your identity, prevent fraud, and comply with anti-money-laundering regulations. When you open an account on ciputra, we collect your name, date of birth, contact information, and payment method details. We may also request government-issued identification and proof of payment method ownership during account verification. Our ciputra platform uses this data to conduct Know Your Customer (KYC) checks and to monitor for suspicious activity. We do not share your personal data with third parties except as required by law or to process your transactions. For detailed information about how we collect, use, and protect your data, please review our privacy policyOur ciputra platform complies with applicable data protection regulations and maintains industry-standard security practices to protect your information.
Contact for legal inquiries
If you have legal questions or compliance inquiries regarding our ciputra platform, you may contact our support team through your account dashboard. We aim to respond to legal inquiries within 5 business days. For urgent compliance matters, you may escalate your inquiry to our compliance team, which will respond within 10 business days. Our ciputra platform maintains a record of all legal inquiries and responses. If you believe our ciputra platform has violated applicable law or these terms, you may file a formal complaint through our internal dispute resolution process. If you remain unsatisfied after our internal process, you may pursue remedies available under your local jurisdiction's law. Our ciputra platform is committed to operating in compliance with all applicable laws and regulations in the jurisdictions where we offer our services.