ciputra Casino & Sportsbook Data Care

This page describes what we collect when you use ciputra and how we keep that data protected. We at ciputra take your privacy seriously—we collect only the information we need to operate our platform, verify your identity, process your deposits and withdrawals, and comply with applicable law.

Our ciputra platform processes personal data when you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, place bets on football markets or live-dealer tables, and withdraw your winnings. We explain below what data we collect, how we use it, who we share it with, and what rights you have.

Our ciputra privacy policy applies to all users of our platform, regardless of location. If you have questions about how we handle your data, contact our support team through your account dashboard or use the contact details at the end of this page.

What Data We Collect on ciputra

When you register on ciputra, we collect your email address, password, full name, date of birth, and phone number. We use this information to create and secure your account, communicate with you about promotions and account updates, and verify your identity during account verification.

When you deposit funds on ciputra, we collect payment details—your bank account number, e-wallet identifier, or card information—depending on your chosen method. We do not store full card numbers; instead, we tokenize them for security. Our ciputra payment processors handle the actual transaction, and we retain only a reference to confirm the deposit settled successfully.

We collect only what we need on ciputra

Our ciputra platform does not ask for unnecessary personal information. We do not collect your social media profiles, employment history, or family details unless required by law.

Account Verification Data on ciputra

Before you can withdraw large amounts on ciputra, we require account verification. We ask for a government-issued ID (passport, national ID, or driver's license), proof of address (utility bill or bank statement), and sometimes a selfie holding your ID. We collect this data to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. Our ciputra verification team reviews these documents and then securely stores them in encrypted form.

Betting and Activity Data on ciputra

Our ciputra platform logs every bet you place, every deposit and withdrawal, and every login. We collect this data to calculate your weekly cashback, track your tier progression, detect fraud, and comply with regulatory requirements. Your ciputra account dashboard shows your complete betting history, so you can review what we have recorded.

How We Use Your Data on ciputra

We at ciputra use your data for the following purposes:

Account Management: We use your email and password to authenticate you on ciputra and keep your account secure.
Payment Processing: We share your payment details with our ciputra payment processors to settle deposits and withdrawals. We do not use your payment data for any other purpose.
Compliance: We use your identity documents and betting history to comply with AML, KYC, and gambling regulations applicable to our ciputra platform.
Promotions: We use your email to notify you about welcome offers, weekly cashback, seasonal bonuses, and referral rewards on ciputra. You can opt out of promotional emails in your account settings.
Fraud Prevention: We analyze your ciputra account activity to detect suspicious patterns, unauthorized access, and money-laundering attempts.
Platform Improvement: We use anonymized data to understand how users interact with our ciputra platform and improve our games, betting markets, and user experience.

Third-Party Processors and Data Sharing on ciputra

Our ciputra platform works with trusted third parties to deliver our services. We share your data only when necessary and only with processors who agree to protect your privacy:

Payment Processors: We share your payment details with DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet to process your deposits and withdrawals on ciputra.
Identity Verification Services: We may share your identity documents with third-party verification providers to confirm your identity for ciputra account verification.
Regulatory Authorities: We may disclose your data to government agencies, financial regulators, and law enforcement if required by applicable law or a court order.
Game Providers: We share your account ID (not your personal name or payment details) with game providers so they can credit your winnings on ciputra.

Note: We at ciputra do not sell your personal data to third parties for marketing purposes. We do not share your data with advertisers or data brokers.

Data Storage and Security on ciputra

Our ciputra servers are located in multiple jurisdictions to ensure reliability and compliance with local regulations. Your data may be stored outside your country of residence. We use industry-standard encryption (TLS/SSL) to protect data in transit and at rest. Our ciputra infrastructure includes firewalls, intrusion detection, and regular security audits.

We at ciputra retain your data for as long as your account is active and for a period after closure to comply with regulatory requirements (typically 5–7 years). If you request account deletion, we will anonymize or delete your personal data within 30 days, except where we are required by law to retain it.

Cookies and Tracking on ciputra

Our ciputra platform uses cookies to remember your login session, store your preferences, and track your activity for fraud prevention. We use both session cookies (deleted when you close your browser) and persistent cookies (stored for up to 12 months). You can disable cookies in your browser settings, but some ciputra features may not work properly without them.

We at ciputra also use analytics tools to understand how users navigate our platform. These tools collect anonymized data such as pages visited, time spent, and device type. We do not use this data to identify you personally; we use it only to improve our ciputra platform.

Your Rights and Our Commitments on ciputra

We at ciputra respect your privacy rights. Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data. You can request a copy of all data we hold about you on ciputra by contacting our support team. We will respond within 30 days.

You have the right to opt out of promotional emails from ciputra at any time by clicking the unsubscribe link in our emails or updating your preferences in your account settings. You can also request that we stop processing your data for specific purposes, subject to our legal obligations.

Our ciputra platform is available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you have concerns about how we handle your data or believe we have violated your privacy rights, contact our legal team at the address below. We will investigate and respond within 14 days.

Contact Us About Privacy on ciputra

If you have questions about our ciputra privacy policy, want to request your data, or wish to lodge a complaint, reach out to us through your account dashboard or email our support team. Our ciputra support team operates in Jakarta, Surabaya, Bandung, Medan, and Semarang, and we respond to all inquiries within 48 business hours.

This privacy policy was last updated and applies to all users of our ciputra platform. We may update this policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on our ciputra platform.